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Fed up with Bad Software Support? We Hear You.

Posted by: Beacon Software Solutions, Inc. March 19, 2021

In Corrections, accurate documentation and record keeping is everything. The right law enforcement software will help you capture more accurate information, reduce human error, and cut down on disciplinary action. The problem is once you get the software, the support you get from the software provider sucks. The most consistent frustration we hear from leaders in the corrections industry is about bad software support:

  • Software providers don’t follow through when things go wrong.
  • There’s a lack of clear and consistent communication when a facility needs help.
  • Leaders are fed up with being nickeled and dimed by software providers they thought would make their lives easier.

When you’re putting your life on the line day in and day out, you don’t have time for things that don’t work the way they’re supposed to. Technology is supposed to make your life easier, not more difficult. At Beacon Software Solutions, our leaders have over 50 years of experience providing software solutions for facilities of any and every size. We pride ourselves on a stellar reputation for support that’s fast, reliable, and easy-to-access. Deputy Warden D. Munoz of Jefferson County, PA had this to say about Beacon:

“Beacon’s system lets you know when your software is having issues, and they’ll personally call you first about an issue.”

The Beacon team is going to get you software that will make your life easier and then support it reliably because we know you’ve got more important things to do than think about software. Whether it’s jail management systems, computer aided dispatch, records management, or advanced authentication, we’ll provide the support you need to get the results you’re after.

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